Shipping Information

We work to keep your shipping cost to an absolute minimum and do not try to profit off of shipping.

We use the following to base shipping charges:

Total Amount of Order Shipping Charges
$0.01 - $49.99 $8.95
$50.00 - $74.99 $9.95
$75.00 - $99.99 $10.95
$100.00  - $199.99 $11.95
$200.00+ $12.95

U.S. Addresses 

Continental:  We use USPS Priority Mail  for all standard shipping which offers two day delivery.  For faster shipping we use either  USPS Express Mail  or FED EX  for an additional charge.  

                                                          

Foreign Addresses 

International shipping requires us to charge extra shipping.  Foreign shipments are made via Federal Express, UPS or USPS.  You may estimate your shipping costs online at FedEx.com or USPS.com as a using our zip code of 62711.  stargear.net is not responsible for customs, duties, taxes, tariffs, broker fees, nor any return shipping. All such charges are the responsibility of the receiver.  Please contact us or the above carriers for additional information if you have questions. 

Payment for orders with non-US addresses may also be made in the following manner:

Returns and Exchanges

Unused items with their tags still attached may be returned for a full refund within 30 calendar days of purchase.  After 30 days unused stock items with their tags still attached may be returned for either a store credit or exchanged for other merchandise.  

To return or exchange items ship them to: 
 Performance Sailing Gear - RETURNS, 2620 Dickens Dr, Springfield IL 62711 USA.  

 - We suggest insuring your package to guard against loss -

Enclose a letter with:
1. The reason for the return/exchange 
2. What you would like done (different size/color, refund to credit card...) 
3. Where you would like exchanged items shipped to
5. How you you would like to pay for shipping of the exchanged items to you
6. What type to shipping you require (USPS Priority, Fedex ...)
7. Your day time phone number
8. A copy of the original shipping invoice if you still have it


Prices & Availability

Stargear.net  diligently works with its suppliers and product manufacturers to ensure correct and updated pricing & information and availability of the products offered for sale.  Stargear.net cannot be responsible for manufacturer/supplier changes of published prices or specifications.  Prices and specifications are subject to change. Stargear.net stocks the products it sells, however certain items may from time-to-time be sold out or otherwise temporarily unavailable from their manufacturer/supplier.  In cases where Stargear.net is made aware of a delay a member of our staff will try to contact you and make you aware of the situation and offer a quicker resolution.

Masts, booms and poles are not available via online ordering and payments must be made via check.  Orders for these items are taken via phone, fax etc.

Delivery of  online ordered items is via USPS Priority Mail or FedEx Ground , but items can also be delivered to regattas upon request.  

We also accept orders via phone and fax as well as walk up orders at regattas we are attending.

International Orders

For international orders we have to charge extra for shipping.  You will not be charged shipping during the online ordering process.  Once we have reviewed your order we will send you an e-mail with the estimated shipping charges for your authorization.  Once we have you authorization for the shipping charges we will charge you credit card.   We will make every effort to ship you product in a timely and economical manner.  

Orders are considered international when a shipment is sent to a non US address.

Stargear.net is not responsible for customs, duties, taxes, tariffs, broker fees, nor any return shipping. All such charges are the responsibility of the receiver. Please contact us or the above carriers for additional information if you have questions.

 

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